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Product Development

Technical Writer

Description

Openings: 1
Experiance Level: 1+ Years
Role Overview :

As a Technical Writer, you’ll play a critical role in shaping how users understand and interact with SignBulb. You’ll collaborate closely with Product Managers, Developers, QA, and UI/UX teams to produce high-quality documentation that empowers users, partners, and developers alike.

Key Responsibilities :
  • Create and maintain product documentation, including user guides, API references, FAQs, release notes, and onboarding content.
  • Draft and update knowledge base articles for SignBulb’s web app, integrations, and APIs.
  • Collaborate with development and QA teams to understand new features, workflows, and system behaviors.
  • Write clear and concise technical articles, tutorials, and helpdesk documentation for customers and internal teams.
  • Manage versioned documentation aligned with product releases.
  • Contribute to UI/UX content – in-app tooltips, onboarding messages, error text, and contextual help.
  • Work with marketing to create product walkthroughs, explainer content, and feature announcement notes.
  • Ensure all content aligns with SignBulb’s tone, branding, and compliance standards.
Required Skills & Qualifications : 
  • Bachelor’s degree in English, Communications, Computer Science, or a related field.
  • 1+ years of experience writing for SaaS or enterprise software (experience with eSignature, CRM, or workflow automation tools preferred).
  • Strong understanding of APIs, .NET stack, RESTful services, and web application architecture.
  • Proficiency in using tools such as Confluence, Notion, GitBook, or MadCap Flare.
  • Excellent written and verbal communication skills.
  • Familiarity with HTML/Markdown, version control systems (Git), and product analytics tools.
  • Ability to work cross-functionally with distributed teams and manage multiple projects simultaneously.

Benefits :

  • Flexible schedule
  • Quarterly Awards
  • Performance Bonus
  • 5-day work week

Location: Ahmedabad

 

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